Co-Managed IT: Strategic Support for Your Internal IT Team

Why Co-Managed IT Makes Sense

You’ve invested in a good internal IT person. They know your systems, your team, and your business. But the reality is that modern IT demands are too broad for any single person to handle alone:

• Cybersecurity requires 24/7 SOC monitoring, threat detection, and incident response — that’s a full-time job by itself
• Compliance demands specialized knowledge of regulatory frameworks, documentation practices, and ongoing auditing
• Cloud infrastructure like Microsoft 365 requires deep expertise to properly configure and manage
• Strategic planning needs time for research, roadmapping, and vendor evaluation — time your IT person doesn’t have when they’re also the help desk

Co-managed IT doesn’t replace your internal team — it makes them exponentially more effective.

What We Handle vs. What Your Team Handles

eTop Handles:

• 24/7 SOC security monitoring and threat response
• Compliance management and documentation
• Microsoft 365 configuration, security, and optimization
• Complex infrastructure projects and migrations
• Strategic IT planning, roadmapping, and vCIO guidance
• Escalation support for issues beyond your team’s expertise
• Backup monitoring and disaster recovery testing
• Vendor management for specialized technology

Your IT Team Handles:

• Day-to-day user support and help desk
• Internal project management and coordination
• Business-specific application support
• Hardware management and onsite tasks
• First-line troubleshooting
• Relationship management with internal stakeholders

We Share:

• Documentation and knowledge management
• Change management and communication
• Technology evaluation and recommendations
• Budget planning and forecasting

How It Works

Step 1: Assessment. We evaluate your current IT environment, understand your internal team’s strengths and workload, and identify the gaps where we can add the most value.

Step 2: Design. We build a co-managed agreement tailored to your specific needs — not a one-size-fits-all package. Some clients need primarily security monitoring; others need compliance support; others need strategic guidance. We design around your priorities.

Step 3: Onboard. We integrate with your internal team, establishing communication channels, escalation paths, shared documentation, and regular check-in cadences.

Step 4: Operate. We work alongside your team as an extension of their capabilities. Regular communication ensures alignment, and quarterly reviews keep the partnership evolving with your needs.